HRi’s Client Services Team Collaborate to Assist a Client Through a Difficult Process
Unfortunately, there are times when we need to help our clients with difficult decisions. We strive to help walk them through the termination process so that both parties are able to leave with their dignity intact.
Michael Lanham, our HR & Client Services Manager, Jena Judd, our HR Business Partner, and Michele Ingle, our Client Services Specialist worked together to assist an HRi client through a tough situation. The President of the company had this to say about his experience with HRi:
"....Sadly, we have found ourselves in the position where we needed to terminate two individuals. Since I am a bit of a novice in this arena, I reached out to HRi and found my way to Mike Lanham. Well, Mike provided me with great counseling and advice in dealing with this situation over the course of several phone calls.
Both of our folks have signed their respective separation agreements and we seem to be moving forward in a solid, positive light. Along with Mike, both Jena and Michele also fielded questions from me and were most helpful. [I] Have not had a huge need for HRi extracurricular services in some time but when I did they shone!
Thanks to your folks for a very big assist during a tough period."
Chris Rutzebeck and Michael Leaf Go the Extra Mile to Answer Worksite Employees’ Benefits Questions
The Executive Director of one of our non-profit clients made the decision to join HRi in 2012 and has not regretted it since!
Chris Rutzebeck, our Benefits Consultant and Michael Leaf, our Business Development Manager, visited their office last week to answer questions the staff had about their benefits. The Executive Director recently sent in this note regarding their visit:
"...I really appreciate you both coming out to our office last Wednesday. I know the staff really appreciated the insight into their benefits questions. G was especially appreciative of Chris spending extra time with us to help lay the groundwork for her Medicare Supplemental Insurance.
Again, thank you both for the great customer service! HRi is one of my best decisions so far as Executive Director!"
Lorry Twisdale Helps a New Client Reduce Time Submitting Payroll
Lorry Twisdale, our Quality Assurance and Implementation Manager, was able to help one of our new clients add an "Extra Pay" tab to their employees' electronic timesheets. This feature allows them to add additional commission or bonus amounts directly to an individual employee's timesheet instead of having to submit that information separately. By having this feature, our client's time in having to submit payroll has been greatly reduced and now they can use that recovered time to focus on their business.
As KF says, "Thank you, Lorry. We will try this on the next payroll. I can't believe how easy it is to work with you."
Julie Kramer Helps a Worksite Employee Navigate a Workers’ Compensation Claim Nightmare
Julie Kramer is HRi's Risk Manager. She needs no other introduction; SC's kind words say it all.
"Last October I had rotator cuff surgery related to an incorrectly given mandatory flu shot at work. I had to go through workmen's comp and from the first minute it was traumatic and agonizing. The adjustor that was assigned to my case was rude, nasty, uncaring, unresponsive and did everything in her power to thwart covering my surgery and treatment. I went weeks trying to deal with this person and she would repeatedly hang up on me, and after awhile she just wouldn't respond to emails or phone messages. And not just mine. My orthopedics office had multiple issues with her and my physical therapist said she had never had to deal with anyone quite like my adjustor.
From the beginning, Julie spent so much time on the phone with me, just talking and reassuring me that things would be OK. She became the mediator between the adjustor and myself since I was still getting no response, nor was my doctor. Each and every issue workmen's comp threw my way, Julie was there to figure it out and support me.
I have told her repeatedly how appreciative I am of all of her help over the past 9 months, and especially her kind, caring demeanor. She is the epitome of what someone in her profession should be like. I just wanted to let "the powers that be" be aware of what a gem you have in her as an employee. She is the absolute best! "
Tricia Stock Renews Her SHPR Certification
Our Chief Operating Officer, Tricia Stock, recently renewed her Senior Professional in Human Resources (SPHR) Certification with the HR Certification Institute and Society for Human Resource Management (SHRM).
The certificate is accompanied by a congratulatory letter stating "your activities to keep current and updated in the field of human resource management most visibly demonstrate your individual achievement. At the same time, you efforts have contributed to the enhancement of the entire profession."